Frequently Asked Questions
Every situation is unique when it comes to cellphone repair. Our highly skilled and professional service technicians are committed to providing you fast and friendly service and reuniting you with your device as soon as possible.
What types of Mobile phone or Tablet do you repair?
We repair all smartphones and tablet available in the market including Apple, Samsung, Motorola, Blackberry, HTC, Nokia and Huawei smartphones.
How do I know if I need the LCD repair or not?
If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to email@example.com or text us at 580-297-5293 and we will do our best to diagnose it.
Do you need my SIM card?
No we do not need your SIM card but without it we cannot fully test your device.
What is the repair process?
When you visit us for cellphone repair or tablet repair, we will review your device and provide an initial assessment of the problem. Based on the problem, we can offer a free estimate and time when you can expect to pick up your repaired mobile device. Depending on the severity of the problem, you are free to wait or return later for pick up. If it looks like it is a larger job than same day turnaround, we will let you know right away.
What is the typical turnaround time on repairs?
We know how important your device is to you and can usually repair and return your mobile phone within one hour. We carry a multitude of Smartphone replacement parts in stock. Plus, we stock large numbers of screen assemblies, charging ports, cameras, batteries, tablet supplies, and more. Some part may require a special order.
How much does it cost?
Once we diagnose the problem, we can provide an actual estimate based on your specific mobile phone repair needs. For a list of common problems like cracked screen repair, battery replacements and other mobile phone and tablet repairs, see the repair pricing guide for your market.
How will my data be returned to me ?
This depends of the amount of data recovered, however we can provide data on USB sticks, DVD’s and external hard drives to ensure you receive your data as soon as possible.
What happens if my data cannot be recovered ?
Unfortunately there are such cases if the device is too badly damaged or the data has been destroyed. In such a case we’ll simply ask you to cover the return shipping fee to courier your phone or tablet back to you.
What about my sim card ?
Typically we do not require the sim card from the phone, however most sim cards are used to store contacts and so may prove valuable if this is the type of data your are looking for. Please speak to our team if you are unsure.
What kind of parts do you use for repairs?
We only use 100% genuine parts where possible. If original parts are not available we will source the next best thing to OEM parts from the same factories that produce the parts. We have been through a lot of suppliers and found some of the best in the industry. We are confident in our parts and only want the best for our customers. But, just in case something goes wrong we have a 90 Day Hassle Free Warranty to go along with them just for your peace of mind. If your part becomes defective within that time frame, we replace it at no cost to you.
What payment methods do you accept?
We accept all major credit or debit cards as well as PayPal. If your coming to collect in person you can pay by cash.
What is your Policy on Warranties?
Most of all our repairs come with a 90 Day Warranty. Which includes parts and labor. This warranty will cover defects of the part or of the labor provided to install the part. What the warranty does not cover is inflicted damage to part, water damage, self repair, or any other self inflicted damage that would cause the part to fail. We will inspect the part at the time of a warranty claim and determine if it qualifies as a warrantied defective part.
Why Mobile Dimensionz?
Here at Mobile Dimensionz we strive to make sure you are taken care of when you come in for service. We treat every device as if it’s our own. Given that, we make sure we are putting on quality parts, we make sure the device is cleaned and inspected before initial release back to you, our customer. We take in the same consideration as if you were taking your car in for a repair. Your device is expensive and you only want the best service when it comes to fixing it. Cody started his business off with one goal in mind, Customer Satisfaction. If you are not happy, we are not happy. We will do what it takes to make sure you leave satisfied.